ANSWERS & RESOURCES
Clear answers. Confident next steps.
Get help planning your collection, understanding service options, and connecting with the STS team.
What testing services does STS offer?+
We coordinate DOT and non-DOT drug and alcohol testing, including pre-employment, random, post-accident, reasonable-suspicion, return-to-duty, and follow-up collections. Our team also supports testing programs and training.
Can STS perform collections at our workplace?+
Yes. STS provides mobile and on-site collections. Tell us your location, number of participants, service requirements, and preferred timing so we can coordinate your request.
How do I arrange an urgent or after-hours collection?+
Call our 24/7 dispatch line at (804) 403-7755. For time-sensitive needs, call rather than waiting for a response to the contact form. Our team will confirm availability and coordinate the next steps.
Where can I book a service-center appointment?+
Contact our Virginia service centers to arrange an appointment: Ashland at (804) 368-0890 or Saluda at (804) 286-9020. Our team will confirm the service, location, and timing for your visit.
Does STS serve Nevada?+
Yes. STS now serves employers throughout Nevada with mobile and on-site collections, employee collectors, and program support. Visit our Nevada page for contact details and downloadable service information.
Which type of collection is right for our program?+
The appropriate collection depends on your program, testing purpose, and applicable requirements. Contact STS with your request so the team can help confirm the available options and documentation needed.
What should I bring to an appointment?+
Follow the instructions provided when your appointment is arranged. If you have an employer authorization or testing paperwork, contact the service center before your visit to confirm what to bring.
How much does testing cost, and when will results be available?+
Pricing and timing vary by service and testing requirements. The STS team can provide a quote and explain the expected process for your specific request.
Can STS support our ongoing testing program?+
Yes. STS offers third-party administration, random testing coordination, and training for supervisors, employees, designated employer representatives, and collectors. Contact us to discuss your organization’s needs.